宁夏回族自治区林草局政务服务窗口再创佳绩

The government service window of Ningxia Hui Autonomous Region Forestry and Grass Bureau achieved another success

2月15日，宁夏回族自治区政府办公厅政务服务改革办公室召开政务服务大厅2022年度工作总结表彰大会，自治区林业和草原局窗口被授予年度“优秀窗口”和四季度“红旗窗口”荣誉称号。

On February 15, Ningxia Hui Autonomous Region Government Office of Government Services Reform Office held a government services hall 2022 annual work summary commendation conference, the autonomous region of forestry and grassland bureau window was awarded the annual "excellent window" and four quarters "red flag window" honorary title

2022年，在宁夏林草局党组的坚强领导和局机关各业务处室的支持帮助下，林草局窗口坚持以服务更优、举措更实助力深化“放管服”改革、优化营商环境，持续推进政务服务标准化、规范化、便利化，努力打造群众满意的林草政务服务新形象。全年共受理各类报件1368件，提前办结率100%；完成全国建设项目使用林地审批系统申报办件597项；各类咨询2134次，满意度100%。推送政务服务信息43条。获评“红旗窗口”称号3次、“创优窗口”称号1次，4人次授予“服务标兵”称号。

In 2022, under the strong leadership of the party group of Ningxia Forestry and Grass Bureau and the support of the business offices of the Bureau, the window of Forestry and Grass Bureau insisted on better services and more practical initiatives to help deepen the "management and service" reform and optimize the business environment, and continued to promote the standardization, standardization and facilitation of government services, and strive to create a satisfactory forestry and grass government services. New image. Throughout the year, a total of 1,368 pieces of various types of reports, the early completion rate of 100%; the completion of the national construction projects using forest land approval system to declare 597 items; all kinds of consultation 2134 times, 100% satisfaction. Promote 43 pieces of information on government services. Awarded the title of "Red Flag Window" for 3 times, the title of "Excellent Window" for 1 time, and the title of "Service Pioneer" for 4 times.

工作思路再完善，政务提质。窗口牢牢树立以人民为中心的发展思想，便民惠民。积极贯彻落实自治区林草局稳经济保增长促发展的各项政策措施，按照“提前介入、主动服务、绿色通道、特事特办”的工作要求，提供有力保障。深化“放管服”改革，取消审批事项2项，实行告知承诺制事项2项，承接国家林业和草原局10个办理项，做到“接得住、执行好、落实到”。目标任务再聚焦，审批提速。持续推行行政审批“四统一”改革，大力推进“减材料、减环节、减时限”，完成“证照分离”事项调整7个，优化审批服务5项。把审批工作“四原则”进行全延伸、全覆盖，受理事项各岗位都可做到“三同一”办理模式，做到事项“快速通关”、服务“增效提速”。事项清单再梳理，管理提效。持续推进许可事项清单化管理，强化事项事中事后全要素管理，实现四级统一，“部门一窗”资源全线集中。不见面审批率提高至100%，无差别同标准100%覆盖，窗口首席代表审批决定权授权率提高到70%，“我的宁夏”App掌办率提高至96.2%，真正让群众办事实现“不跑腿、不见面、不找人”。具体措施再细化，服务提升。坚持靠前一步、主动作为，聚焦人民群众急难愁盼的“关键小事”。找准结合点和发力点，精准提升业务办理知识和操作技能。积极推行预约服务制、首问责任制、服务承诺制、限时办结制，发挥干部服务企业“联络员”、政策精神“宣传员”、企业困难“化解员”作用，高效服务。

Work ideas to improve again, the quality of government services. The window firmly establish the people-centered development ideology, convenient for the people. Actively implement the policies and measures of the Forestry and Grassland Bureau of the autonomous region to stabilize the economy, maintain growth and promote development, and provide strong protection in accordance with the work requirements of "early intervention, proactive services, green channels, special services". Deepen the "management and service" reform, cancel the approval of 2 items, the implementation of the commitment system to inform 2 items, to undertake the State Forestry and Grassland Bureau of 10 processing items, to "catch, implementation of good, implementation to". Focus on the objectives and tasks, speed up the approval. Continue to implement the administrative approval "four unified" reform, vigorously promote "reduce materials, reduce links, reduce the time frame", complete the "separation of licenses" matters to adjust 7, optimize the approval services 5. The approval work "four principles" for full extension, full coverage, acceptance of matters can be done in all positions "three the same" processing mode, so that matters "fast clearance", service "speed up the efficiency". The list of matters to sort out again, management efficiency. Continuously promote the list of licensing matters management, to strengthen the matter after the whole element management, to achieve four levels of unity, "department a window" resource concentration. Do not meet the approval rate increased to 100%, non-discriminatory with 100% coverage of the standard, the window chief representative approval decision authorization rate increased to 70%, "My Ningxia" App palm rate increased to 96.2%, so that the masses do things to achieve "no errands, do not meet, do not find someone ". Specific measures to refine, service enhancements. Adhere to the step forward, take the initiative, focusing on the people's urgent difficulties and worries about the "key small things". Identify the combination of points and points of force, accurately enhance the business processing knowledge and operational skills. Actively implement the appointment service system, the first question responsibility system, service commitment system, time limit system, play the role of cadres to serve enterprises "liaison", the spirit of the policy "propagandist", enterprise difficulties "solver "role, efficient service.

2023年林草局窗口将深入学习贯彻落实党的二十大精神，持续推进林草政务服务“一件事一次办”，努力打造林业和草原政务服务“高效、便民、规范、廉洁”的服务型窗口，不断提升企业和群众的满意度、获得感。

In 2023, the window of the Forestry and Grassland Bureau will study and implement the spirit of the 20th Party Congress, and continue to promote forestry and grassland government services "one thing at a time", and strive to build forestry and grassland government services "efficient, convenient, standardized, clean" service-oriented window, and constantly improve the satisfaction of enterprises and the public, sense of access.