"Civil Aviation News of China" and CAAC News reporter Zhang Fengfan and correspondent Ding Xianxia reported: "We may not be able to find the lost items of passengers every time, but we will never give up searching easily." Said a veteran employee of the cleaning team. This persistence lends substantial weight to the act of "picking up" .
Since the beginning of this year, with a strong sense of responsibility, the cabin cleaning team of the ramp department at Shouxin Ground Services Station has helped passengers find dozens of valuables such as mobile phones, computers, and identification documents . They have received 11 banners and more than 100 written praise (thank-you letters). They explained the temperature of civil aviation services with practical actions and became the warmest "guardians of peace" for travelers on their journeys .
Cabin cleaning is the fundamental task, and protecting the safety of passengers' property is a crucial responsibility . While completing routine cabin cleaning tasks such as seats and carpets with high quality, the team always focuses on areas such as seat gaps and overhead bins, where passengers are easily left behind, and actively searches for lost property. On January 31st, pick up a laptop and promptly contacted the passengers to return it in time; On July 4th, retrieve and return the backpack of business travelers, which contains important items such as computers and documents; On August 25th, an Apple mobile phone returned to the passenger's left cabin was found in time; On September 3rd, the passenger's gold necklace was found by checking the seat gap, and the passenger's gold necklace was quickly contacted within half an hour and returned to the owner... Every recovered item is a positive response to passenger's needs.
Behind the "repeated retrieval " lies the strong support of "grid-based" inspections, quick response mechanisms, and cross-departmental collaboration. The team systematically sorted out the areas that are easily left behind and formed a key inspection list; After discovering the lost property, take photos and register it immediately, and record the characteristics, location and other information of the item; Preliminarily lock the owner's range based on the item type and passenger characteristics, and report it to the transportation control center for verification simultaneously; Linkage with the airport lost and found platform, quickly match contact information, and give priority to direct connection to emergency items such as IDs and mobile phones to ensure prompt responses to passengers' needs. From responsibility adherence to systemic support, from meticulous investigation to efficient linkage, every step embodies the team's sincerity to passengers. (Edited by Li Jiwei , Proofread by Zhang Tong , Reviewered by Han Lei)
