济南机场：服务春运再聚能 锚定发展促提升
Jinan Airport: Service for Spring Festival Gathering Energy Again, Anchoring Development for Promotion
《中国民航报》、中国民航网 记者许晓泓 通讯员柴媛媛 郭垿恺 裴玉婷 报道：进入春运以来，山东省机场管理集团济南国际机场运输生产量呈现稳中向好、向优态势。截至2月1日，其已完成旅客吞吐量94.7万人，同比增长12.8%%；保障运输航班起降7990架次，同比增长1.4%。
By Xu Xiaohong, China Civil Aviation News and China Civil Aviation Network Correspondent Chai Yuanyuan, Guo Qiaoyuan Kai, Pei Yuting: Since the Spring Festival, Jinan International Airport of Shandong Airport Management Group has shown a stable to good and excellent trend in transport production. As of February 1, it has completed 947,000 passenger throughput, up 12.8% year-on-year; 7,990 transport flights have been guaranteed, up 1.4% year-on-year.
强化安全意识，筑牢安全防线
Strengthen safety awareness and build a strong safety line of defense
春运期间，济南国际机场严格按照民航局、省市以及集团春运工作要求，系统谋划、精准施策，制订春运保障工作方案，全面开展安全教育培训，提升员工安全意识和应急处置能力。加强重点领域隐患排查治理，对投入春运的设施设备检查维护全覆盖。优化完善工作程序和应急处置预案，强化对极端天气的监测和预判，切实提升低温寒潮、雨雪冰冻等极端恶劣天气下运行保障能力，确保机场除冰雪、航空器除防冰及备降保障等工作安全、有序、高效。严把行李、货物运输关，做好易燃、易爆、危险品查堵工作，加强危险品运输安全管理，抓紧抓实空防安全，多措并举全力保障春运安全。
During the Spring Festival, Jinan International Airport strictly follows the requirements of the Civil Aviation Administration, provinces and municipalities as well as the Group to plan systematically and precisely, formulate a work plan for the Spring Festival, carry out comprehensive safety education and training, and improve the safety awareness and emergency handling ability of employees. Strengthen the inspection and treatment of hidden dangers in key areas, and fully cover the inspection and maintenance of facilities and equipment put into the Spring Festival. Optimize and improve the work procedures and emergency disposal plans, strengthen the monitoring and prediction of extreme weather, effectively improve the ability to guarantee the operation under low-temperature cold wave, rain, snow, ice and other extreme bad weather, and ensure the safety, order and efficiency of airport de-icing, aircraft de-icing and landing preparation. Strictly control the baggage and cargo transportation, do a good job of flammable, explosive and dangerous goods check and block, strengthen the safety management of dangerous goods transportation, tighten the air defense safety, and take multiple measures to ensure the safety of the Spring Festival.
加密新增航线，助推市场发展
Intensify new routes to boost market development
春运期间，济南国际机场重点加密探亲返乡航线，新开、加密前往成都、广州、深圳、杭州、海口、乌鲁木齐、西双版纳等航线，同时针对三亚等旅游热门城市，积极对接航空公司投放宽体机运营，做好济南—首尔、济南—东京、济南—香港等国际及地区航线航班保障，为旅客提供更加优质高效的乘机出行体验。未来将持续加大通往日韩航线、航点航班密度，强化国内经济南中转至日韩空中桥梁，恢复新加坡、曼谷、普吉等东南亚航线旅游，稳步开发以欧洲、美洲为核心的洲际远程市场航线。
During the Spring Festival, Jinan International Airport will focus on increasing the number of routes to visit relatives and hometowns, opening and increasing the number of routes to Chengdu, Guangzhou, Shenzhen, Hangzhou, Haikou, Urumqi and Xishuangbanna, etc. Meanwhile, for popular tourist cities such as Sanya, the airport will actively connect with airlines to put wide-body aircraft into operation, and do a good job on international and regional routes such as Jinan-Seoul, Jinan-Tokyo and Jinan-Hong Kong. -The company will continue to increase the number of flights to Japan and Korea. The future will continue to increase the density of flights to Japan and South Korea routes and destinations, strengthen the domestic economy south transit to Japan and South Korea air bridge, resume tourism in Singapore, Bangkok, Phuket and other Southeast Asian routes, and steadily develop intercontinental long-haul market routes with Europe and America as the core.
坚持品牌引领，提升服务质效
Adhere to the brand to lead and improve service quality and efficiency
济南国际机场以“清泉服务”品牌为引领，围绕旅客出行动线，聚焦地面交通、群众关切、特殊旅客、智慧设施、天气特情、货物运输、氛围营造等七个方面，切实将28项服务举措落实到位，保障旅客便捷出行。除此之外，在航站楼开通特殊旅客绿色通道，为儿童、孕妇、老人等提供“一站式”乘机引导服务，帮助特殊旅客解决出行难题。广泛推广应用自助值机、易安检、电子登机牌等智慧设施，扩大无纸化、无接触服务范围。启用RFID行李信息服务系统，旅客可以实时了解托运行李动态和行李开包信息。春节前夕，在航站楼布置春节“新装”，并组织开展“情满春运路 清泉志愿行”特色志愿服务活动，邀请旅客朋友们一起手写春联，并赠送“福”字和伴手礼，切实让旅客感受别样的节日氛围感。
Led by the brand of "Qingquan Service", Jinan International Airport focuses on seven aspects, including ground transportation, public concern, special passengers, intelligent facilities, special weather conditions, cargo transportation and atmosphere creation, and implements 28 service initiatives to ensure convenient travel for passengers. In addition, we have opened a green channel for special passengers in the terminal building and provided "one-stop" guidance services for children, pregnant women and the elderly to help special passengers solve their travel problems. Self-service check-in, easy security check, electronic boarding pass and other intelligent facilities are widely used to expand the scope of paperless and contactless services. The RFID baggage information service system was launched, so that passengers can know the dynamics of checked baggage and baggage opening information in real time. On the eve of Chinese New Year, the terminal building was decorated with new Chinese New Year decorations and organized the "Spring Festival Road with Love" volunteer activity, inviting passengers to write Chinese New Year scrolls and presenting them with "Fu The "Spring Festival" is a special volunteer service activity in which passengers are invited to handwrite Chinese New Year scrolls and give away "fortune" characters and gifts to make passengers feel a different sense of festival atmosphere.
下一步，济南国际机场将全面深入学习贯彻落实党的二十大精神，坚持以人民为中心，持续深化“清泉服务”品牌内涵，创新服务举措，延伸服务触角，优化旅客出行体验，以饱满的精神状态、务实的工作作风、精湛的业务技能推动春运服务保障工作再上新台阶，为集团实现“双一流”发展目标和机场高质量发展贡献力量。
In the next step, Jinan International Airport will comprehensively study and implement the spirit of the 20th Party Congress, adhere to the people-centered approach, continue to deepen the connotation of the brand "Qingquan Service", innovate service initiatives, extend service tentacles, optimize the travel experience of passengers, and promote the service guarantee work of the Spring Festival to a new level with full of spirit, pragmatic work style and exquisite business skills, so as to contribute to the Group's goal of "double first-class" development and high-quality development of the airport.
